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Shipping & Returns

If you find a fault has occurred with a product please return the item in a well packaged box and including a covering note detailing the fault with the items and your name, address and purchase invoice number. If you no longer have the purchase invoice number then we will be able to find you record from an approximate date of purchase and your address at the time you bought the item. When we receive the products sent back exactly, we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you. If for any reason you were unsatisfied with an item, you can return it and claim for a refund. Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition. You must take reasonable care of the goods whilst they are in your possession. We would consider that reasonable care has not been taken of the goods, for instance, if you have used them to an extent beyond what would be reasonable if examining them in a shop before purchase. The order cancellation procedure is identical to the Refund/Returns stated above.